I now have a website dedicated to business process tangles. Please visit businessprocesstangles.com
Business process tangles. Additional information, thoughts and discussion to support my talk Business Process Tangles: Finding, Removing and Preventing Them at the IRM Business Analysis Conference, September 2015.
Know When To Run: The Story Behind The Xmas Kings Cross Problems. The Story Behind The Xmas Kings Cross Problems An excellent, clearly written analysis of the Great Network Rail Maintenance Screw Up of Christmas 2014
An article introducing Process Tangles:
A slideshare introduction:
The complex and frustration arising from dealing the tangles associated with UK HMRC (Her Majesty’s Revenue & Customs) is described in my post The Tangled Process of Dealing with HMRC