(Previously published on LinkedIn August 30, 2016) Finding your way through tangled business processes can be like untangling spaghetti! Business process tangles arise as business processes evolve and change to meet new requirements. These requirements may arise from new opportunities or…

(Previously published in Linkedin September 5, 2016) Business process mapping typically starts by writing each process step on a sticky note and then putting that on to a large piece of brown paper. It’s a simple method that works well, especially…

(Previously published in Linkedin on January 31, 2017) As part of a business process investigation, I recently needed to visit the outsourced invoice processing function of an organisation. This meant travelling to a congested part of North London with a predicted driving…

Thoughts on NLP Communication Model and Organisational Communications (previously published on LinkedIn October 15, 2017) This article started as a response to my original post and Margaret Strudwick’s comments to in as below. To support my business process design and improvement…

When a company grows by acquisition, it will end up with a number of duplicated business processes. The people from the acquired companies will typically follow the processes that they are familiar with and therefore multiple ways of doing of…

Producing a business process map is an exploration and you cannot predict what will be found during this activity. Sometimes things are found that others may prefer were kept hidden. Don’t jump to any conclusions without good data to back…