My experience includes in house and external consulting with over 25 years experience of business process design, management and optimisation with roles including quality manager, process operations manager and business process and operations consultant. I’m a Lean Six Sigma Black Belt with a pragmatic approach to finding and removing in-process waste and making sustainable improvements to business processes,
Working in companies from 15 people to 15,000 and in public, private and voluntary sectors at all levels from factory floor to senior management, my wide-ranging experience allows me to design and improve processes and operations in any organisation that turns a customer requirement into a delivered service or product.
I produce business process maps in the following formats:
- Visio and Omnigraffle.
- Others by arrangement
I also provide supporting policies, procedures, work instructions and other documentation to give the complete process management solution. As a qualified auditor I can also advise on implementing or evaluating ISO9001:2018 compliant business management systems.
I am based in Grundisburgh, Suffolk, UK but can work globally using online tools. Please contact me for details or to arrange an initial discusssion.